Refund policy

We want you to love your VOEY products. If something isn't quite right, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• be unused and in the same condition as received;
• be in its original packaging;
• include any original seals or labels, where applicable;
• be accompanied by proof of purchase.

How to request a return

To request a return, log in to your customer account, open the relevant order, and click Request return.

Once your request has been reviewed and approved, you'll receive instructions on how to return your item.

Please do not send products back without an approved return request, as they cannot be accepted.

Return address

VOEY
263 Chemin du Gaz
06220 Vallauris
France

If you have any questions about your return, please get in touch with us at hello@voey.care.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive the wrong product, please get in touch with us as soon as possible so we can assess the issue and resolve it promptly.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of personal care products that have been opened or used, unless they are faulty or damaged on arrival.

The following items are also non-returnable:

• personalised or custom-made products;
• gift cards;
• sale or clearance items.

If you're unsure whether your item is eligible for return, please get in touch with us before submitting your request.

Exchanges

We do not offer direct exchanges.

If you would like a different product, return your eligible item for a refund and place a new order.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

This statutory right is provided in addition to our voluntary 30-day return policy.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time to process the refund.

If you haven't received your refund within 15 business days after approval, please get in touch with us at hello@voey.care.