Shipping policy
Shipping Policy
Shipping Destinations
VOEY currently ships to selected countries. Available delivery destinations are displayed during checkout.
If your country is not currently available, please contact us at hello@voey.care.
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed during weekends or public holidays are processed on the next business day.
Processing times may be extended during product launches, promotional events or periods of exceptionally high order volume.
Shipping Methods
Available shipping methods and delivery options are displayed during checkout based on your delivery address.
Shipping costs are calculated automatically before payment.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and selected shipping method.
Delivery estimates are provided for guidance only and are not guaranteed.
VOEY is not responsible for delays caused by shipping carriers, customs authorities or circumstances beyond our reasonable control.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information, where available.
Customs, Duties and Taxes
For deliveries outside the European Union, customs duties, import taxes and other local charges may apply.
These charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated during checkout.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
VOEY cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your parcel is lost during transit or arrives visibly damaged, please contact us as soon as possible at hello@voey.care.
We will work with the shipping carrier to investigate the issue and help resolve it promptly.
Split Shipments
Where necessary, orders containing multiple products may be shipped in separate parcels at no additional cost to the customer.
Contact
If you have any questions regarding shipping or delivery, please contact us at: