Terms of sale

1. Scope

These Terms of Sale govern the purchase of products from VOEY through our website at https://voey.care.

By placing an order, you confirm that you have read and accepted these Terms of Sale, together with our Terms of Service, Privacy Policy, Return & Refund Policy and Shipping Policy.

2. Seller Information

VOEY

Business Address:
263 Chemin du Gaz
06220 Vallauris
France

Email:
hello@voey.care

Phone:
+33767324739

SIRET:
913 438 628 00038

VAT Number:
-

3. Products

We make every reasonable effort to ensure that product descriptions, images and ingredient information are accurate and up to date.

Product images are provided for illustrative purposes only. Colours and packaging may vary slightly depending on manufacturing batches or your display settings.

We reserve the right to update product formulations, packaging or specifications where necessary, provided that such changes comply with applicable regulations.

4. Prices

All prices displayed on our website are shown in the applicable currency and include VAT where required by law.

Shipping costs, customs duties and import taxes (where applicable) are calculated separately during checkout.

We reserve the right to change prices at any time. However, products will be charged at the price displayed when your order is confirmed.

5. Orders

Submitting an order constitutes an offer to purchase.

Your order becomes legally binding only once you receive an order confirmation email from VOEY.

We reserve the right to refuse, cancel or limit any order where necessary, including in cases of pricing errors, suspected fraud, payment issues or product unavailability.

6. Payment

Payment is processed securely through our authorised payment providers.

We do not store or have access to your complete payment card details.

Orders will only be dispatched after full payment has been successfully authorised.

7. Shipping

Information regarding delivery methods, delivery times and shipping costs is available in our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

VOEY is not responsible for delays caused by carriers, customs authorities or circumstances beyond our reasonable control.

8. Right of Withdrawal

Customers located within the European Union benefit from the statutory right of withdrawal in accordance with applicable consumer protection legislation.

Further information regarding eligibility, exclusions and the withdrawal procedure can be found in our Return & Refund Policy.

9. Returns & Refunds

Returns and refunds are governed exclusively by our Return & Refund Policy.

Please refer to that policy for eligibility requirements, return procedures, exclusions and refund processing times.

10. Product Use

Our products are intended for external use only unless expressly stated otherwise.

Customers are responsible for reading product instructions before use.

Discontinue use immediately if irritation or an allergic reaction occurs and seek medical advice where appropriate.

Results may vary depending on individual scalp, hair type, lifestyle and other biological factors.

Nothing on this website should be interpreted as medical advice or as a guarantee of specific results.

11. Product Availability

All products are offered subject to availability.

If a product becomes unavailable after your order has been placed, we will contact you to arrange a refund or another suitable solution.

12. Limitation of Liability

To the fullest extent permitted by applicable law, VOEY shall not be liable for indirect, incidental or consequential damages arising from the purchase or use of our products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Privacy

The collection and processing of personal data are governed by our Privacy Policy.

14. Intellectual Property

All content published on this website, including text, photographs, graphics, logos, product names and designs, remains the property of VOEY or its licensors unless otherwise stated.

No content may be copied, reproduced or used without prior written permission.

15. Governing Law

These Terms of Sale shall be governed by and interpreted in accordance with the laws of France.

Any dispute relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of France.

16. Contact

If you have any questions regarding these Terms of Sale, please contact: